Help Center

FAQ

What payment methods do you accept? Is my payment safe?

Where do you deliver?

Do I need to be in to receive my order?

I'm having trouble accessing/using the website. What should I do?

I'm having trouble logging into my account. What should I do?

How long will it take for my order to be delivered?

Do you deliver on bank holidays?

What do I do if I haven't received my order?

How do I report a problem with my order?

My payment has failed. What should I do?

Can I return my order?

I have a promo code. Where do I enter it?

Why is my promo code not working?

How do I update my address?

Do you have a referral programme?

Are there any allergens in your blends?

What are the 'natural flavourings' in my tea?

How do you source your blends?

What are you doing to reduce waste?

How do I subscribe/unsubscribe to the Mèka newsletter?

Are my personal details safe with you?

How do I request for my personal details to be removed in line with GDPR regulations?